Session 4 Quiz – New Jersey Anger Management Group

SESSION 4 QUIZ: Communication Skills

NJAMG Clinical Assessment | Passing Score: 70%

Time Remaining: 15:00

Student Full Name:

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1. What is the main difference between assertive and aggressive communication?

A) Assertive communication is louder B) Assertive expresses needs while respecting others; aggressive attacks C) There is no difference D) Aggressive communication is more effective

2. What are the three parts of an effective “I” statement?

A) Blame, demand, threat B) Feeling, situation, impact C) Problem, solution, deadline D) Complaint, evidence, judgment

3. Which is a proper “I” statement?

A) “I feel like you’re being a jerk.” B) “I feel that you should apologize.” C) “I feel frustrated when plans change because I need predictability.” D) “You always make me feel bad.”

4. What is the purpose of active listening during conflict?

A) To find holes in the other person’s argument B) To prepare your counterattack C) To fully understand their perspective and help them feel heard D) To wait politely until it’s your turn to talk

5. Which is an example of passive-aggressive communication?

A) Yelling at someone B) Using sarcasm or the silent treatment to express anger C) Saying “I feel hurt when you do that” D) Asking for a break

6. What should you do BEFORE having a difficult conversation?

A) Wait until you’re extremely angry B) Catch the person off-guard C) Choose the right time/place, know your goal, and plan your opening

7. True or False: When reflecting back what someone said, you must agree with their perspective.

True False

8. What should you do when a conversation starts to escalate?

A) Talk louder to make your point B) Bring up other past grievances C) Take a break and return when both parties are calmer

9. Crossed arms and a clenched jaw communicate which of the following?

A) Openness and willingness to listen B) Hostility and defensiveness C) Agreement with what’s being said

10. Short Answer: Transform the statement “You never listen to me!” into a proper “I” statement.

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