Session 5 Quiz

1. What are the six steps of the problem-solving process in order?

A) Complain, Blame, Demand, Wait, Repeat, Give up B) Define, Brainstorm, Evaluate, Choose, Implement, Review C) Identify, Avoid, Ignore, Forget, Move on, Repeat D) Argue, Win, Celebrate, Repeat, Defend, Attack

2. Why is “My boss is a jerk” a poor problem definition?

A) It’s too short B) It’s a judgment, not a specific solvable problem C) It doesn’t include enough emotion D) It’s not angry enough

3. During the “brainstorm” step, you should:

A) Immediately reject impractical ideas B) Generate many options without judging them yet C) Only consider one solution D) Focus on proving the other person wrong

4. What does the “collaboration” conflict style involve?

A) Giving in to keep the peace B) Pushing hard to win at any cost C) Working together to find solutions that meet everyone’s needs D) Avoiding the conflict entirely

5. What mindset shift is essential for collaborative conflict resolution?

A) “I must win at all costs” B) “Me versus you” becomes “us versus the problem” C) “Their needs don’t matter” D) “Conflict should be avoided”

6. Why should you identify “common ground” before focusing on disagreements?

A) To distract from the real issues B) It creates a foundation for collaboration and shows you’re not adversaries C) To prove you’re smarter

7. True or False: If your first problem-solving attempt doesn’t work, you should give up.

True False

8. What should you do if the other person won’t collaborate?

A) Yell louder until they listen B) Give up immediately C) Stay in control, name what’s happening, and suggest a break

9. When a problem genuinely can’t be solved, what are your healthy options?

A) Accept it, adapt to it, or remove yourself from the situation B) Keep getting angrier until something changes C) Pretend the problem doesn’t exist

10. Short Answer: What does forgiveness mean in the context of conflict resolution, and who is it for?